Online Bill Payment - Terms and Conditions


Patients can now pay hospital charges by logging onto South Infirmary Victoria University Hospital Online Bill Payment Facility (  This secure payment system is provided by South Infirmary Victoria University Hospital ("the hospital") and its third party suppliers. The hospital may update these terms from time to time and any changes will be effective immediately on being set out here. Please ensure you are aware of the current terms.

Terms and Conditions  

Please read these terms and South Infirmary Victoria University Hospital Privacy Statement carefully before using the online payment facility. By using the online payment facility on this website you have indicated that you have accepted these terms. If you do not accept these terms you should not use this online payment facility. 

All payments are subject to the following conditions:-  

It is important that care is taken when using the online facility to ensure that you provide the correct information. To facilitate this, the payment system requests that you confirm correctness of data prior to proceeding to the next step. Your credit/debit card will be debited once payment is approved.

The hospital cannot accept liability for a payment not reaching the hospital due to you quoting incorrect card details or personal details or invoice number. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason. 


All payment details which are entered through this secure payment gateway are encrypted when you, or the third party making payment, enters them. Communications to and from the service provider's site are encrypted. The hospital shall not be liable for any failure by you or the third party making payment of fees to properly protect data from being seen on their screen by other persons or otherwise obtained by such persons, during the online payment process or in respect of any omission to provide accurate information in the course of the online payment process. 

For further details of security features of the online payment facility please see South Infirmary Victoria University Hospital Privacy Statement. For further information on REALEX security please visit their website:

Service Provider 

Online payments of fees can be made by credit or debit card. These payments are collected by the Service Provider on behalf of the hospital.  The transaction is received and validated by the Service Provider (Realex). The client making the application will get an immediate notification to confirm whether or not the card validation was successful. The funds will be transferred from your account.

Refund Policy  

In the event that a refund is due as a result of an overpayment or a credit due, that refund will be made to the credit/debit card if the patient applies for the refund within 6 months of the transaction. Alternately the refund will be made by EFT payment to the patient's bank account if applied for after 6 months.

For any questions concerning a refund due or about our policy please contact Patient Accounts on (021) 4926102 or email

Page last updated: 09/01/2019
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South Infirmary

Victoria University Hospital

A teaching hospital

of University College Cork